Frequently Asked Questions (FAQs)
Do you deliver across Pakistan?
Yes. We deliver to most cities and towns across Pakistan.
How long does delivery take?
Orders are usually delivered within 3–7 business days.
Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available in most serviceable areas.
What payment methods do you accept?
We accept Cash on Delivery and advance payments via JazzCash or other approved payment methods.
Can I track my order?
Yes. Once your order is dispatched, tracking information will be shared when available.
Can I return my order?
Returns are accepted within 3 days only for damaged, defective, or incorrect items. Please see our Return & Refund Policy for details.
What if I receive a damaged product?
Contact us within 3 days of delivery with photos or videos of the product and packaging. We'll review your request and arrange a replacement or refund if eligible.
How can I contact customer support?
Email: vael.pk@gmail.com
WhatsApp: +92 324 2767301